Refund policy

Effective Date: July 2026

At HARMONIZE MotoTech, every product is carefully inspected and securely packaged before shipment to ensure it meets our quality standards.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Returns, Exchanges & Refund Policy.


1. Shipping Damage or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 7 days of delivery.

To submit a claim, please provide:

  • Order Number
  • Full Name
  • Email Address
  • Contact Phone Number
  • Clear photos or videos of the product
  • Clear photos of the shipping box and packaging
  • A brief description of the issue

Contact Us

Email: info@harmonize-mototech.com

Facebook Messenger: HARMONIZE MotoTech

Once your request has been reviewed and approved, we will determine the appropriate resolution, which may include a replacement, repair, refund, or other reasonable remedy.


2. Return Eligibility

Return requests must be submitted within 14 days of delivery and before the product has been installed.

To qualify for a return, the product must:

  • Be unused and uninstalled.
  • Retain the original adhesive liner (if applicable).
  • Include all original packaging, accessories, manuals, hardware, and components.
  • Show no signs of installation, modification, damage, or use.

Approved returns must be shipped within the return period specified by HARMONIZE MotoTech. Failure to return the product within the approved timeframe may result in the return authorization being cancelled.

Returns are not accepted solely because the customer changed their mind, ordered the wrong item, no longer wants the product, or found the product elsewhere at a different price, unless otherwise required by applicable law.

All return and exchange requests are subject to inspection and final approval by HARMONIZE MotoTech.


3. Manufacturing Defects

A product may be considered to have a manufacturing defect if, upon inspection by HARMONIZE MotoTech, it is found to have one or more of the following:

  • Structural cracks, fractures, or damage present upon delivery.
  • Missing components or hardware.
  • Manufacturing or machining defects that prevent proper installation.
  • Significant dimensional inaccuracies that make the product incompatible with the motorcycle model specified on the product page.
  • Surface defects that substantially exceed normal manufacturing tolerances.

All defect claims are subject to inspection and final determination by HARMONIZE MotoTech.


4. What Is Not Considered a Manufacturing Defect

The following conditions are considered normal product characteristics and are not regarded as manufacturing defects:

  • Minor color or finish variations.
  • Minor texture variations.
  • Minor layer lines or surface characteristics resulting from additive manufacturing (3D printing).
  • Slight differences between production batches.
  • Minor cosmetic variations caused by lighting, photography, or display settings.
  • Matte coating or painted surface variations within normal manufacturing tolerances.
  • Minor trimming or finishing marks that do not affect functionality.
  • Damage caused by improper installation, misuse, accidents, unauthorized modifications, or normal wear and tear.
  • Air bubbles, lifting, or adhesion issues resulting from improper installation of adhesive-backed products.
  • Damage caused by removing, reinstalling, or modifying the product.


5. Items Not Eligible for Return or Exchange

Returns or exchanges cannot be accepted under any of the following circumstances:

  • The product has been installed or used.
  • The adhesive liner has been removed or damaged.
  • The product shows scratches, dirt, wear, or any signs of attempted installation.
  • Damage caused by improper installation, misuse, modification, accidents, negligence, or normal wear.
  • Damage resulting from installation performed by the customer or a third party.
  • Custom-made, made-to-order, personalized, or commissioned products, unless they arrived damaged or defective.
  • Clearance, promotional, discounted, or final sale items.
  • Digital products.


6. Return Procedure

Please contact HARMONIZE MotoTech before returning any product.

Do not return products without prior authorization.

Once your request has been approved, we will provide detailed return instructions.

Unauthorized returns may be refused or returned to the sender at the sender's expense.



7. Inspection and Approval

All returned products will be inspected upon receipt.

HARMONIZE MotoTech reserves the right to determine whether the returned product satisfies the conditions of this policy before approving a refund, replacement, repair, or exchange.


8. Refunds

Refunds will only be processed after the returned product has been received, inspected, and approved by HARMONIZE MotoTech.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Original shipping charges, return shipping costs, installation costs, import duties, taxes, customs clearance fees, brokerage fees, and any other related charges are non-refundable unless HARMONIZE MotoTech confirms that the returned product is defective or an incorrect item was supplied.


9. Shipping Costs

If a product is confirmed to have been damaged during shipping or an incorrect item was shipped, HARMONIZE MotoTech will cover the reasonable return shipping costs.

For all other approved returns, customers are responsible for all return shipping costs.


10. International Orders

Customers are responsible for any import duties, taxes, customs clearance fees, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Orders refused by the customer, returned due to an incorrect shipping address provided by the customer, or returned because customs clearance could not be completed may be subject to additional shipping charges, handling fees, return shipping costs, customs charges, and restocking fees where permitted by applicable law.


11. Installation Notice

Professional installation is strongly recommended.

Customers are solely responsible for confirming product compatibility with their motorcycle before placing an order.

HARMONIZE MotoTech shall not be responsible for any damage, malfunction, installation errors, product failure, additional expenses, labor charges, or other losses resulting from improper installation, incorrect assembly, unauthorized modification, product removal, or use outside the product's intended purpose.


12. Performance Parts Disclaimer

HARMONIZE MotoTech products are aftermarket performance parts designed to improve riding performance, ergonomics, or aesthetics.

By purchasing and installing our products, customers acknowledge that aftermarket modifications may alter the original characteristics, handling, or performance of the motorcycle.

Our products are intended only for the motorcycle models and applications specifically identified on the applicable product page.

Customers are solely responsible for ensuring that the installation and use of our products comply with all applicable laws, regulations, inspection requirements, and safety standards within their country or region.

HARMONIZE MotoTech shall not be liable for any injury, death, property damage, vehicle damage, financial loss, fines, penalties, or other consequences arising from improper installation, misuse, unauthorized modification, racing activities, or use beyond the product's intended purpose.


13. Product Appearance

Product images are provided for reference only.

Due to differences in photography, lighting, display settings, production batches, manufacturing processes, and ongoing product improvements, the actual appearance, color, surface finish, markings, or minor details of the product may vary from the images displayed on this website.

Such variations are normal and do not constitute a manufacturing defect.



14. Manufacturing Characteristics

Certain HARMONIZE MotoTech products are manufactured using additive manufacturing (3D printing), composite materials, CNC machining, carbon fiber, or specialized finishing processes.

Minor layer lines, surface textures, tooling marks, finishing variations, or slight cosmetic differences are normal manufacturing characteristics and do not affect product quality, structural integrity, or intended performance.


15. Digital Products

Due to the nature of digital products, all digital file sales are final.

Once a digital product has been delivered or downloaded, it is non-refundable, non-returnable, and non-exchangeable.

Digital products are licensed for personal, non-commercial use only.

Without prior written permission from HARMONIZE MotoTech, digital files may not be copied, shared, redistributed, uploaded, modified for resale, sublicensed, sold, reverse engineered, or used for commercial manufacturing.

Customers are responsible for ensuring they have the necessary equipment, software, materials, and technical knowledge before purchasing.

HARMONIZE MotoTech is not responsible for failed prints, manufacturing defects, material incompatibility, printer calibration issues, incorrect print settings, unsupported equipment, or unsatisfactory results resulting from the customer's manufacturing process.


16. Fraudulent or Abusive Claims

HARMONIZE MotoTech reserves the right to refuse any return, exchange, refund request, or warranty claim involving suspected fraud, abuse of this policy, false statements, altered products, intentionally damaged products, or other dishonest conduct.


17. Limitation of Liability

To the maximum extent permitted by applicable law, HARMONIZE MotoTech's total liability for any claim relating to a purchased product shall not exceed the original purchase price paid for that product.

HARMONIZE MotoTech shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages, including but not limited to installation costs, labor charges, vehicle downtime, towing charges, loss of use, loss of profits, business interruption, or any third-party expenses.


18. Consumer Rights

Nothing in this policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or excluded under the applicable laws of the customer's country or region.

Where mandatory consumer protection laws provide greater rights than those set out in this policy, those mandatory rights shall prevail.


19. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of Taiwan (Republic of China).

Unless otherwise required by applicable law, any dispute arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts of Taiwan.


20. Policy Updates

HARMONIZE MotoTech reserves the right to update, revise, modify, or replace this policy at any time without prior notice.

The latest version published on this website shall supersede all previous versions.


21. Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.