Shipping policy

Effective Date: August 9, 2026

At HARMONIZE MotoTech, we are committed to preparing and delivering orders safely and efficiently. This Shipping Policy explains our order processing, production lead times, shipping services, international delivery terms, tracking, customs responsibilities, and related procedures.

By placing an order through the HARMONIZE MotoTech official website, you acknowledge that you have read and understood this Shipping Policy.

1. Shipping Methods

HARMONIZE MotoTech dispatches international orders from Taiwan via DHL Express and EMS.

Available shipping services are displayed at checkout and may vary depending on the destination, package size, package weight, carrier restrictions, or other operational requirements.

Tracking is provided for every international shipment.

Shipping availability may vary by country or region.

2. Shipping Charges

Shipping charges are calculated automatically at checkout based on the destination, package weight, package dimensions, and selected shipping service.

The applicable shipping cost is displayed before the order is completed.

Any import duties, taxes, customs clearance charges, brokerage fees, or other destination-country charges are separate from the shipping charge collected by HARMONIZE unless explicitly stated otherwise at checkout.

3. Order Processing and Production Lead Time

In-stock orders are generally prepared for dispatch within 2–7 business days after payment has been confirmed.

Made-to-order, pre-order, limited-production, newly released, or temporarily unavailable products may require additional production time.

Where applicable, the estimated production lead time is stated on the relevant product page, product option, or order information.

Production lead time is separate from shipping transit time and begins after the order has been confirmed unless otherwise stated.

Orders containing both in-stock and made-to-order products may be dispatched together when all items are ready unless otherwise arranged.

Business days exclude weekends and public holidays.

4. Estimated Transit Time

Transit time begins after an order has been dispatched to the carrier.

Transit times vary depending on the destination and selected shipping service.

Any delivery estimate displayed at checkout or provided by the carrier is an estimate only and does not include order processing time, production lead time, customs clearance, or other pre-dispatch requirements.

Actual transit or delivery times may be affected by customs clearance, weather conditions, transportation disruptions, carrier operations, local regulations, public holidays, or circumstances beyond our reasonable control.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

For international deliveries, shipping information should be entered in English whenever possible to reduce the risk of carrier or customs processing issues.

HARMONIZE is not responsible for delays, failed deliveries, returns, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you identify an address error after placing an order, contact HARMONIZE as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

6. Order Verification

For security, fraud prevention, export compliance, or delivery purposes, HARMONIZE may verify customer or order information before dispatch.

Orders containing incomplete, inconsistent, or potentially fraudulent information may require additional verification and may be delayed or cancelled where appropriate.

7. Customs, Duties, and Taxes

Unless otherwise stated at checkout, international orders are shipped under DAP (Delivered at Place), Incoterms® 2020.

Under DAP terms, HARMONIZE arranges transportation to the applicable destination, while the recipient is responsible for import clearance and any applicable import duties, VAT, GST, customs clearance charges, brokerage fees, or other charges imposed in the destination country.

These charges are not included in the product price or shipping charge collected by HARMONIZE unless explicitly stated otherwise at checkout.

Import requirements, tax thresholds, customs procedures, and applicable charges vary by destination and may change without notice.

Customers are responsible for confirming applicable import requirements before placing an order.

8. International Shipments

International shipments may be subject to customs inspection, import clearance, or additional documentation required by the destination country.

Customs procedures vary by country and may extend delivery beyond the carrier's original estimate.

HARMONIZE will provide reasonable shipping documentation required for the shipment but cannot control the processing time or decisions of customs authorities.

9. Failed Delivery and Returned Shipments

A shipment may be returned to HARMONIZE for reasons including:

  • refusal or failure to complete import clearance
  • refusal to pay applicable import duties, taxes, or clearance charges
  • incorrect or incomplete shipping information
  • failure to collect the shipment
  • refusal to accept delivery
  • repeated unsuccessful delivery attempts
  • other circumstances attributable to the recipient

Where permitted by applicable law, the customer may be responsible for return transportation, additional shipping charges, customs charges, carrier fees, handling costs, or other expenses resulting from the failed delivery.

Orders returned under these circumstances are not automatically eligible for free reshipment or a full refund.

Any refund eligibility will be determined in accordance with the HARMONIZE Refund Policy and applicable law.

10. Shipping Confirmation and Tracking

Tracking is provided for every international shipment.

Once an order has been dispatched, a shipping confirmation will be sent using the contact information associated with the order and will include the carrier and tracking number where available.

DHL Express and EMS shipments can be tracked through the respective carrier's official tracking service.

Customers are responsible for monitoring tracking updates and responding promptly to carrier or customs requests where required.

11. Shipping Delays

HARMONIZE works to dispatch orders within the stated processing or production timeframe; however, carrier and customs delays may occur after dispatch.

Possible causes include:

  • public holidays
  • peak shipping periods
  • severe weather
  • transportation disruptions
  • customs inspections
  • import clearance procedures
  • carrier operational delays
  • supply chain disruptions
  • force majeure events
  • government or regulatory actions

Where a material delay becomes known to HARMONIZE, we will provide reasonable assistance or available shipment information.

12. Lost or Damaged Shipments

If a shipment appears to be lost in transit or arrives with visible shipping damage, contact HARMONIZE as soon as reasonably possible.

Please retain:

  • the product
  • original packaging
  • shipping carton
  • shipping label
  • packing materials

Customers may be asked to provide photographs, video, carrier documentation, or other information required to investigate the shipment.

HARMONIZE will work with the carrier to review the shipment and determine an appropriate resolution based on the circumstances, carrier procedures, applicable insurance coverage, and applicable law.

13. Limitation of Responsibility

HARMONIZE is responsible for preparing and dispatching orders in accordance with this Shipping Policy.

To the extent permitted by applicable law, HARMONIZE is not responsible for delays or delivery failures caused by circumstances outside our reasonable control, including carrier delays, customs procedures, import restrictions, governmental actions, severe weather, natural disasters, or other force majeure events.

Nothing in this section limits any rights or remedies that cannot lawfully be limited under applicable consumer protection law.

14. Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude statutory consumer rights or protections that cannot lawfully be limited or excluded.

Where mandatory consumer protection law conflicts with any provision of this Shipping Policy, the applicable mandatory law will prevail to the extent required.

15. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws of the Republic of China (Taiwan), without regard to conflict-of-law principles.

Unless otherwise required by applicable law, disputes arising from or relating to this Shipping Policy shall be subject to the jurisdiction of the Taiwan Taoyuan District Court as the court of first instance.

16. Policy Updates

HARMONIZE may update this Shipping Policy when our shipping services, operational procedures, legal requirements, or international delivery practices change.

The version published on the official HARMONIZE website at the time of access is the current version.

17. Severability

If any provision of this Shipping Policy is determined to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions will remain in effect to the fullest extent permitted by law.